When does Customer Experience actually begin? Certainly, it’s in full force during the purchase transaction, but what many companies don’t realize is that Customer Experience begins in the weeks or

In the last few years, technologies like social media, texting and mobile apps have transformed the way dealerships interact with their customers. But we're not done yet. Not even close.

In its first analysis of the top 10 car brands of 2015, Women-Drivers.com provides insights into women car buyers’ preferences and experiences. The report includes the top selling brands by units sold including

McLuskey Chevrolet is one of the top Chevy stores in the country. Located in the Kings Auto Mall in Cincinnati, OH, the store with just under 300 employees is on track to sell nearly 7,000 new and

In response to one of my previous articles for this magazine, I received an e-mail from a GM dealer thanking me for adding a minimum of five additional sales a month directly attributable to service

Why spend thousands trying to get a new customer instead of retaining the ones you already have? This is the reasoning behind CRM and Equity Mining software. You could apply the same logic to

The Purchasing and Spend Management profession is filled with acronyms and my own business has even added to that list. We forget sometimes when we are talking with others that they may not know

Successfully influencing your store's employees' view of the importance in adopting and following processes in order to develop positive growth potential is one of the most valuable investments

News broke recently about 5 dealership employees that were arrested and face federal charges of conspiracy, bank fraud, wire fraud, and aggravated identity-theft. This brings the total to 8 employees