EasyCare, the leading independent provider of automotive ownership benefits and dealer services that help dealers create more passionate employees and customers, has appointed Rob Mirra as

Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, today announced a distribution agreement with Gauss Digital

This week’s Black Book Market Insights report shows relatively mild depreciation last week among the majority of car and truck segments. In fact, Sporty Cars, along with some vans, pickups and utilities,

The four bases that make up a baseball diamond can be directly related to the car shopper’s journey. We all know the path begins online. The final destination, or home base, is the dealership.

Ray introduces a different way that he portrays his brand to instill trust in his customers. Many business owners still use price to advertise their brand; storytelling is a unique method that Ray uses to make

When I’m asked to analyze a dealership’s vehicle reconditioning department, it’s quickly apparent from my performance-report review who is running the show.

On Wednesday, the U.S. Department of Labor published its final rule updating overtime regulations under the Fair Labor Standards Act (FLSA), which, according to the department, will automatically extend

Those who have been in the auto industry for any length of time know this to be true: “No” doesn’t necessarily mean “no.” When a salesperson takes on an enthusiastic and assertive frame of mind, turning

The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used to extract money from our customers.