In my last few blogs, I’ve discussed how to handle recall customers and why dealers should embrace them rather than be afraid of them. We’ve also reviewed new and used car recalls, along with

Words, both written and spoken, have been the primary form of communication for centuries. We use them to share news and stories, comfort loved ones and to connect with long distance friends.

Many of you have dealt with them.  The pain in the butt customer who had a bad day at work, kicked the dog, then wrote a lousy review about your dealership on Facebook

KAR Auction Services, Inc. (NYSE: KAR), a provider of used vehicle auction services, announced today it has received the CIO 100 Award for driving business value through IT innovation. Gary Watkins,

Let's face it, the market is cluttered. Multiple dealerships all broadcasting the same message; it's exhausting. So what can you do to rise above the clutter and thrive in your marketplace?

C.J. Lopez, previously major dealer accounts manager, has been promoted to director of major dealer accounts. Kjersta Loyd, previously general sales manager of ADESA Golden Gate, has been promoted

Some of the decline, says ADESA chief economist Tom Kontos, was driven by flat used-car retail sales and a dip in certified pre-owned sales (albeit year-to-date CPO sales are still up and at a record pace).

The 5-store Denver market has two of the top five volume producers of the brand’s 2015 retail sales of 582,675 units in the U.S, according to WardsAuto data.

Businesses today can no longer count on passive consumers; in fact, it’s a given that shoppers will enter your dealership empowered with more information and technology than ever before.