When you're busy working on your computer, what do you do when you see a little pop-up message notifying you that it's time to download an update? If you're like most people,

F&I departments as we know them today are doomed, if they continue along the traditional path. To survive F&I in the brave new world of automotive retail they have to evolve from a transactional,

Every time I do a Twenty Group, Dealer State Association meeting, or anything where a group of dealers are gathered without their managers, I start hearing what used car managers will not do or adhere to,

For the past several years, I have encouraged dealers to retail at least 50 percent of their used vehicle inventory in less than 30 days.

Information Technology (IT) downtime is a common affliction in every industry, affecting businesses of all sizes. Downtime is frustrating and expensive. For the average auto dealership,

Millennials are technically defined by anyone who was born between the years of 1980-2000 and is currently anywhere between 17 - 36 years old, give or take a couple of years.

Your customers have questions. You can only hope that your people have the answers. Not all of your prospective clients (or loyal customers) want to speak to a live agent, though, so they visit your website

Not all Facebook pages are created equal. It's hard to ignore the opportunities available with Facebook to attract, engage and convert would-be customers. However, building a high-converting

Digital and automotive recently fused together during the 21st Digital Dealer Conference & Exposition held at the MGM Grand in Las Vegas, Nevada. The agenda, packed with 100+ Sessions