It is 2017, which means our youngest department is turning twenty! That’s right, as we turn the calendar once again, we recognize two decades of a formal BDC presence in the auto dealership

“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds

The most successful used car operators also consistently execute well in three phases of their game: They acquire the right cars for the right money. They price appropriately. They make

With the increase of consumers preferring to use online channels for communication, it's crucial to devote attention to who might be best equipped to handle these valuable relationships.

“If they’d have asked me to buy, I’d have said yes!” These are the words of a single mom who had just left a dealership service center. She had the time, she had the money, but most of all,

Almost half of all new-vehicle buyers in 2016—45%—were women. So it seems critical that dealers’ websites cater to this substantial segment of the market. But do they?

According to the National Automobile Dealers Association (NADA), used vehicle gross profits as a percentage of transaction prices has been shrinking, bit by bit, for nearly the past decade.

Your management team uses their limited time to negotiate highly competitive pricing with suppliers every day. They know they have achieved a good deal for your organization because

If your dealership runs ads on the Google Display Network or with YouTube this guide will show you how to reduce the changes of your dealership brand from appearing next to extremists