Dealerships boost fixed-ops spending to fend off rivals, retain customers, from Automotive News. Alan Brown, general manager of Frisco Volkswagen north of Dallas, has a 62,000-square-foot dealership under construction on 14 acres. About 60 percent of

Fix Fixed-Operations Faults, from Wards Auto. If dealers ran their fixed operations using the same practices they use in their variable operations, they would see business increase. One of the most important performance metrics dealers should track i

Swapalease.com Offers Several Tips for Consumers Hunting End-Of-Year Lease Deals CINCINNATI, OHIO (December 15, 2014) – Conventional wisdom among many end-of-year car shoppers is to choose the outgoing model year in order to save a few dollars. Ho

Dealers Move Beyond Doughnuts, from New York Times. Corrie Watson and her twin brother, Will Churchill, wanted a strategy to attract younger customers to their three sizable family-owned automobile dealerships and to keep them coming back for decades

Subaru dealers get financial aid to boost fixed-operations capacity, from Automotive News. Subaru dealers were given preliminary details of the brand’s new program to increase fixed-operations capacity at its U.S. dealerships. Called Fixed Oper

Happy New Year! For those of you headed to the NADA Convention in San Francisco January 22-25, I will be leading a fixed ops workshop again this year. This article is a sneak preview of my presentation. I’ll also be covering the same material in a

NHTSA Nominee Faces Senate Grilling, from The Wall Street Journal. National Transportation Safety Board member Mark Rosekind is an expert on how tired pilots, ship’s captains and drivers put people at risk. On Wednesday, members of a Senate panel w

Takata says U.S. demand for national air-bag recall is premature, from The Buffalo News. In letter to National Highway Traffic Safety Administration, air-bag maker says there’s no proof of danger outside of high-humidity areas Takata Corp. defended

GM recalls more than 300,000 SUVs, sedans for headlamps that go dark, from Automotive News. General Motors is recalling 316,357 older-model SUVs and sedans for a problem with malfunctioning headlamps. The recall covers 2006-07 Chevrolet TrailBlazer a