When a car comes in for a service, whether it’s big or small, it’s important that you make sure the customer is satisfied with the work you’ve done on their automobile. Vehicles, for a lot of people,

As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.

How are you setting yourself up to succeed? What preparations do you make in advance to ensure you are positioned to do well? Really the most successful people are this way because of the hard work

After the fallout from the G.M. ignition switch debacle—and most recently with VW’s emission issues—clients have contacted me asking for suggestions on how to handle the adverse publicity,

The Takata Corp. air bag recall has become so massive that vehicle owners might wait months for repairs, which leaves many struggling to figure out how to get around in the meantime.

WASHINGTON (April 18, 2016) — A shorthanded U.S. Supreme Court this week will take up the case of five auto dealership service advisers who sought overtime pay for their 55-hour workweeks. It is a dispute that could have big implications for car de

This is one of my favorite sayings when I am helping our team get on the right page about selling tires. Hands down the best way to sell tires is to LOOK like you are in the tire business. To do this you need to put more effort into your staging stra

One of the largest pain points with recalls is completion percentages. In many cases, it’s not by any fault of the manufacturer or dealer that the recall repair compliance percentages are low.

An Open Letter to Dealers and General Managers To dealers and general managers: how do you feel about fixed operations? Do you see fixed ops as a necessary evil that is located in the back of the dealership to support warranty complaints and keep the