While dealers spend a lot of money on marketing, often, most of that spend is directed at the sales department. But what about service? The largest revenue source for the dealership

One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the dealership,

Today’s service customers aren’t easy to win over. “My customers are impatient,” many dealers say. “They only care about price. And even if they come in for service once, they’re probably

Years ago someone gave me a book called ‘Windows for Dummies.’ It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could better

In my last blog, I shared some reasons why dealers need to prepare for a constant flow of recall repair work for a long time to come.

myKaarma CEO Ujj Nath discusses the importance of effective communications with recall customers in this short video blog.

Many consumers have the perception that servicing at a dealership is more expensive than at independent service providers. Whether this applies to your service department or not,

Happy New Year! As we turn the page to 2017, I would like to suggest three New Year’s resolutions for you to consider in fixed operations:

My annual trek to the November massive SEMA/AAPEX show, 50^th anniversary at that, got me all excited when I attended a work session on promoting accessory sales