Earlier this year I ran across a book by Max Zanan called “Perfect Dealership.” It is a must-read for all of your dealership management and leadership team leaders. Seldom do I quote so extensively from another writer, but Zanan’s observations

I looked at my desk and the seven repair orders I laid out to visualize what I had going on. Six more repair orders sat in a stack under my keyboard, several more wedged between my desktop speaker and the wall. The flashing red light on my phone remi

According to the 2017 JD Power CSI survey, only 13 percent of consumers scheduled their vehicle service online. The progress toward online scheduling has been glacially slow, rising only two percentage points over the past three years. This is despit

Ujj Nath explains why old-school paper multi-point inspections are outdated and shares a better solution for dealers in this video blog.

We are in a new era; one in which dealers make most of their money on the service side and not in new vehicle sales. Yet, as an industry we still spend far more money marketing the sales side of the business, and on conquest marketing, than we do on

As a car dealer, keeping your customers happy should be your primary goal. Not only does quality service guarantees their satisfaction, it also keeps your customers coming back. What’s more, these people will be more than happy to refer you to thei

There are few things sales managers find more painful than looking into their CRM and finding unanswered sales leads — whether those leads sat for hours or sometimes, days, each is a missed opportunity. That’s why there are so many outsourced

It’s summertime, summertime, sum, sum, summertime…well, almost. Millions of families are planning their vacations, and according to AAA Travel, more than 80 percent of people surveyed say they are planning a road trip this summer. For dealers, th

For today’s consumers, time is the ultimate commodity.  No matter how much money they have, consumers are always on the go with their busy lives. Whether that means shuttling the kids to soccer practice, or running a bunch of errands, when it come