If you ask 10 service managers to define the perfect pay plan for service advisors, you will get ten different answers. Few topics stir the emotions of management and employees more than that of personal income. Over the years, I have worked with tho

I was making a 20 group presentation not long ago and someone said to me, “We need technicians and we can’t find them.” Wow! That was music to my ears. We are really starting to turn the corner it appears. Hopefully, we all have learned one thi

I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous — comedian Ron White — I think said that.  On the other hand, ignorance was fixable, or so I figured. I saw stupid as an inhe

A little over four years ago we looked at the up and coming factory-based inventory management programs that were just coming online. The overall objectives, as stated by the vendors, were to improve the quality of dealer inventories and increase fil

  Polston_Fixed Operations August10   The following is a true story. I took delivery of my new vehicle in January 2009. It was a smooth process and overall a pleasant buying experience. The salesman thanked me for my business and then he stuck his

I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of Sales and Marketing for Mighty Auto Parts, a nationwide aftermarket maintenance parts distribution company located in the Atlanta area. Mr. Vann is obv

In existence for only 20 years, Classic Chevrolet in Grapvine, TX, has been the number one selling Chevy store four consecutive years and is about to make it five. Much of that is due to the culture Owner Tom Durant created that his son Hagen, Classi

I discovered a well-written, easy to read, instructional paperback written by Gary Vann, the VP of Sales and Marketing for Mighty Auto Parts, a nationwide Aftermarket maintenance parts distribution company located in the Atlanta area. Mr. Vann is obv

Traditionally obsolescence has been defined as parts that have not had a sale in anywhere from six months onward, the time frame dependent on the source defining the term. Over the last few years the manufacturers and importer/distributors have reduc