He started out wanting to be an attorney with no intention of being in the car business. Now, Stephen Wade is this year’s incoming chairman of NADA after almost 40 years of being a dealer. He shares with Dealer magazine the numerous challenges the

I was consulting in a mid-sized GM dealership one evening. The service manager and I were looking through carefully prepared pre-write packets (menu, history, pre-write, recalls, MPI, and notes), to determine how well the service advisors had pre-loa

We are a time-hungry society. We need and demand more – period. As consumers, we are no different than our customers. We demand convenience in what we do, as well. We have developed a dependence on it everywhere we turn. It never ceases to amaze me

Tesla Motors Inc.???s stock fell 15% yesterday to $25.55, according to the Detroit Free Press. The story said Monday, December 27, 2010 marked the 180-day post-initial public stock offering constraint. Edmunds.com???s Senior Analyst Karl Brauer said

IRVINE, Calif. — Kelley Blue Book www.kbb.com, the leading provider of new car and used car information, today announces the official launch of its app for Android mobile devices, in addition to its iPhone and Windows Phone 7 applications. &nbs

Don???t have the cash to pay for a new set of brakes? That???s okay says one auto repair shop owner in Michigan who offers those customers who are strapped for cash an alternative to paying their repair bills. A story on Mlive.com said the repair sho

According to News Channel 8 out of Connecticut, an auto shop owner received more than just presents on Christmas Eve. The story said police intercepted a delivery of 300 pounds of marijuana that was intended to be delivered to a local auto body shop.

I want every dealer who has a body shop to listen up. Your body shop should be a major focal point in 2011. Body shops can and should be a significant contributor to fixed absorption. According to a recent survey shared with me by a GM source, 65% of

Despite the challenging economy, Gary Crossley Ford in Kansas City, MO implemented a strategy that dramatically increased their revenue and reduced their operating costs and just had the best month in the dealership’s history, outperforming last ye