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Customer Sues Used Car Dealer for Foul Smell

According to Detroit.CBSLocal.com, a used car dealer in Michigan is being sued by a customer who claims they bought a used car that was not cleaned properly. The story said the customer said after buying the 2006 Ford Expedition, the vehicle started
Dec 9, 2011

AAPC Applauds Plan for Enhanced Manufacturing Trade Between the United States and Canada

Washington D.C. – The American Automotive Policy Council (AAPC)  joined with other leaders of the North American manufacturing industry to applaud the announcement by President Barack Obama and Prime Minister Stephen Harper that the United States
Dec 8, 2011

Toyota’s Statement Regarding the NHTSA’s Five-Star Composite Rating for the 2012 Camry

Statement from Toyota Motor Sales, U.S.A., Inc., Regarding the National Highway Traffic Safety Administration’s Five-Star Composite Rating for All-New 2012 Camry: We are very pleased that the all-new 2012 Camry has earned a five-star composite safe
Dec 7, 2011

Dealers United Now Larger than the Largest MegaDealer Group in First 90 Days

Sarasota. FLA – Dealers United, the first service to truly leverage the buying power of privately-owned dealerships, today announced member growth in their first 90 days of business has outpaced all expectations. Dealers United now represents more
Dec 7, 2011

Hunter Introduces the GM Road Force® Balancer Tailored Exclusively for General Motors

Bridgeton, MO ­– Hunter Engineering Company recently debuted a customized version of its award-winning Road Force® balancer for use exclusively in GM dealerships. The GM Road Force machine can operate in two balancing modes:  a standard mode for
Dec 6, 2011

210,000 Minivans Recalled

According to The Detroit News, Toyota Motor Corp. is recalling Sienna Minivans to fix an issue with the proper maximum load placards. The story said, the recall includes 210,000 vehicles from the 2011-2012 model years.
Dec 4, 2011

Is Service Department Business Starting to Pick Up?

It’s December and that means winter weather driving conditions are here for most of the country, leading to increased business at auto body and repair shops. A story from NewsChannel5.com out of Nashville, Tennessee said a chain-reaction accide
Dec 3, 2011

TRSA Document Details Towel Study Distortions

A new TRSA position paper explains how the recent Gradient Corp. study funded by disposable wiper marketers deceives readers of this research report into believing reusable shop towel users are at risk for ingesting metal residues from such clean tex
Dec 2, 2011

Index: Customer Satisfaction with the New-Vehicle Sales Experience Improves Significantly from 2010

WESTLAKE VILLAGE, Calif. — Satisfaction with the new-vehicle sales process has improved notably from 2010, according to the J.D. Power and Associates 2011 U.S. Sales Satisfaction Index (SSI) Study(SM). The study is a comprehensive analysis of t
Dec 2, 2011