CBT News presents statistics on what transforms a “satisfied” customer to a “highly satisfied” customer. Departments that have a higher interaction-level with the customer should focus on the ”little things”: attit

RICHFIELD, OH – OEConnection LLC, the leader in parts e-commerce technology for OEM distribution networks, has once again been named one of Ohio’s Best Employers.  Ranking among 35 top workplaces throughout the state, OEConnection has earned the

Tire Business explains Why Car Dealers Should Pursue More Tire Sales In-House in this look at the role tire dealers play in a car customer’s shop cycle. Tire dealers may not seem like much of a threat, but upon sale they can be poaching your se

According to Search Auto Parts, a battery issue is not always a battery issue. Take a closer look at this basic Ford Escort repair that displays the simplicity and universality of aging car problems. See more from this simple reminder on car diagnosi

NCMi reports on intel gathered at the service department’s retail department. Evaluations from a dealer retail professional on hard packs, trades and recon as well as cycle time and used vehicle pricing are just a few of the useful recommendati

Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships should be proud to have made the list, setting a standard in repair shop customer service that can only be called top notch. J.D. Power and Ass

Chrysler Group has issued a recall for an issue in the wiring harness in V6 Dodge Challengers. Nearly 2,500 Challengers are being recalled, with 1,900 remaining adding to a total of 4,459 vehicles on recall. Only seven fires have been reported thus f

New from Bestmark News, Pep Boys is preparing a program to expand repair survey and customer satisfaction experience. More information on the expansion and ideas behind changing the repair shop atmosphere, as well as mystery shopper programs, are ava

The latest recall list from NHTSA includes models from Ford, Subaru, Nissan, Daimler, Starcraft, Jayco, and Terex. See more about Fuel tank leaks in Nissan models and Power control issues in some of Jayco’s 2013s. Please click on the following