4% rise in used sales likely, according to SubPrime Auto Finance News. Despite financing approvals for subprime borrowers edging slightly lower so far this month, overall used-vehicle sales this month are on pace to beat last September’s total

ForeverCar.com, the first fully transparent extended warranty for vehicles, announces it has made it even easier for drivers to sign up for vehicle protection by discontinuing down payment requirements. The company offers the only bumper-to-bumper eq

This year, as US Equity Advantage celebrates its tenth year in business as the leading provider of biweekly and custom consumer loan acceleration services to the automotive industry, it announces several milestone achievements: A projected $29 millio

Experian Automotive announced that Ford Motor Company ranked highest in market share for all commercial vehicles at nearly 21 percent in Q2 2013, followed closely by International (17.5 percent) and Freightliner (15.6 percent). This analysis included

It is easy to monitor the productivity of your sales department. I don’t know a dealer in this country that doesn’t ask this question every morning or check his email to find out, “How many did we get out yesterday?” On the flip side, I only

“It’s not the time in the F&I office that makes customers want to scream, it’s the time waiting to get in there that makes them angry.” Recently when a Southwest airplane lost its front landing gear at LaGuardia airport, I was in another

Recently, I wrote a blog article about Disney’s approach to customer service that was received with much enthusiasm. I’m personally a fan of Disney business practices and strategies and have attended their programs. I also encourage all of my emp

Wealthy millennials less likely to buy on credit, according to AdWeek. Millennials are different from their parents, at least when it comes to spending. The Shullman Research Center surveyed adults with a household income of $75,000 plus on their spe

CFPB warns on credit reporting, according to Used Car News. The Consumer Financial Protection Bureau put on notice companies that supply information to consumer reporting companies. The CFPB released a bulletin stressing that, under the law, these co