Q

Conference & Expo: October 14 -15, 2025
DealerPoint: 2026 Dates Coming Soon!

Q

Study: Generation Y Will Buy Cars When Paychecks Allow

Generation Y will buy cars when paychecks allow, according to The Detroit News. Young Americans will eventually buy automobiles when their pocketbooks and paychecks allow them to make such a large purchase, according to a new study released Thursday.
Jan 17, 2014

How to Boil a Frog with CRM

If you put a frog into a pot of boiling water, it will leap out immediately. But if you put a frog in a pot of cool water and then gradually heat the water until it starts boiling, the frog will not become aware of the danger until it is too late. Th
Jan 11, 2014

Reinsurance and Succession Planning

Insurance is a very important profit center for a car dealership. And in my opinion, insurance will only continue to grow in importance as more dealers capitalize on their market leverage, begin selling collision insurance with their gap, and then ha
Jan 7, 2014

Pushbutton Profit

Fumbling through your pockets or handbag to search for the right car key on a key ring is nothing but an obstacle standing between you and your destination. With keyless entry and pushbutton ignition, you can start your car and get to your destinatio
Jan 2, 2014

The Heartbreak (and Loss) of Broken Promises

A covenant is a contract. We make them when we ask someone’s hand in marriage, we sign one when we acquire a dealership franchise and agree to pay floor-plan. Whether informal or formal, employees make a covenant with their employer when they agree
Jan 2, 2014

Who is Serving Who?

“The customer knows in the first 60 seconds if you are trying to help them, or help yourself. The remainder of your time with them is directly affected by their perception of your intent.” An individual obtained a once in a lifetime appointment t
Jan 2, 2014

Buyer Budget Rescue is Goodwill Karma for Car Dealers

Auto dealers aren’t budget counselors, but what if they were? Think of the goodwill a dealer would create by helping customers to: Pay off their car’s loan sooner Build equity in their vehicles faster Improve their credit score – all just from
Jan 2, 2014

Ally Financial Statement on Auto Financing Consent Orders

Ally Financial Inc. (Ally) and certain of its subsidiaries have executed Consent Orders issued by the Consumer Financial Protection Bureau (CFPB) and the U.S. Department of Justice (DOJ) pertaining to the allegation of disparate impact in the auto fi
Dec 20, 2013

You Don’t Need F&I Training!

“Drown me! Roast me! Hang me! Do whatever you please,” said Brer Rabbit. “Only please, Brer Fox, please don’t throw me into the briar patch.” – From an American Folktale A couple of blocks from where we hold our F&
Dec 13, 2013