A young couple is buying a new car. They have completed the negotiations and are about to sign the paperwork in F&I when their babysitter arrives and drops off their children. The F&I manager says “I had no idea you had three children,

I attended this past year’s Digital Dealer Conference in Las Vegas. I walked away with great information for my clients, but I was still left wondering “where’s the compliance information?” Probably not the take away you’re still thinking a

Eyes from several different viewpoints, not all of them legitimate, are watching your F&I processes carefully. Some are looking for weaknesses they can exploit to steal information. Other eyes are watching for violations in the many regulations t

Trade group to recommend changes to how U.S. car dealers extend loans, according to The Wall Street Journal. A regulatory crackdown on potential discrimination in the $845 billion auto-lending market is prompting a key trade group to recommend change

The secret to delighting customers, according to the Disney Institute. What motivates employees to go above and beyond the call of duty to provide this kind of a memorable customer experience? It’s not magic, but method. The theme park team didn’

From Business to Community: High car loan delinquencies suggest solid 2014 sales for automakers? We expect American consumers to do a lot in this country; not least of which is to be the nation’s economic engine, after all, 70% of our gross domesti

From Bloomberg: Used car rush poised to cut auto loan recoveries, Moody’s says. Recoveries on defaulted auto loans are poised to decline this year as an influx of used vehicles damps the value of collateral backing the debt, according to Moody�

Auto loans bring growth, and scrutiny, for banks, according to The New York Times. Car loans may be a boon to banks experiencing lackluster mortgage demand, but automobile lending has come with its own headaches recently. JPMorgan Chase, a leader in

GM boss outlines another tricky year, according to The Wall Street Journal. General Motors Co. cheered investors late Tuesday with news that it will start paying a dividend. This morning, the company’s new president, Dan Ammann, waved a caution fla