A Million Reasons to Behave, from Dealer Business Journal. Some “counts” (“causes of action,” in lawyer-speak) in a lawsuit permit a plaintiff to recover only so-called “actual damages,” or the amount that the plaintiff can demonstrate sh

What Comes First: The Sale or the Financing?, from Dealer Business Journal. There are a lot of mysteries in life. What happened to the lost city of Atlantis? Does Bigfoot really exist? Who shot JFK? For car dealers, unlocking the secret to sales and

CFPB Needs a New ‘Tool,’ Study Finds, from F&I Magazine. Almost a year after making the pledge, the American Financial Services Association (AFSA) delivered this week a study that addressed the Consumer Financial Protection Bureau (CFPB)

3 Features of New NARS Website, from Auto Remarketing. The North American Repossessors Summit (NARS), an industry event hosted by the American Recovery Association (ARA), unveiled its recently redesigned website. The site, which is now live, features

Experian Automotive: Delinquency Rates Rising, from F&I Magazine. In the third quarter of 2014, 30- and 60-day automotive-loan delinquencies grew 3.7% and 8.6%, respectively, from the previous year. This is according to Experian Automotive’s l

How do you persuade a customer to come into your dealership and buy a vehicle? It’s one of the most basic questions any dealer can ask, and yet finding an answer that works is a tall order. Hundreds and more strategies have been created and impleme

Following a spate of recent (and ongoing) vehicle recalls from nearly every manufacturer, there appears to be an uptick in dealerships being “selected” for an incentive and/or warranty audit. Audit notices are critically important and should neve

“Psychology for the Fighting Man” was a basic leadership book issued in 1943. The leadership challenges illuminated for soldiers then is relevant today for F&I leaders: Aligning the individual’s “motives, emotions, aptitudes, attitudes, w

Buy/sell activity in the first half of 2014 rose 75%, with private acquirers once again leading the industry. The strength of auto retail sales, particularly in the luxury segment, continues to support strong buy/sell activity and high blue sky price