My first GSM told me that customers would tell me how to sell them – I just had to listen.  I’ve carried that belief with me throughout my career and continue to find that customers – both sold and unsold – are the absolute best source of in

Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the waiters!  I mean that in two ways: The sales rep out front waiting on a deal with incomplete tasks on multiple fronts in your CRM rig

When our Chrysler dealer clients first heard that Fiat was not going to provide them with rebadged vehicles but instead offer those vehicles through a separate Fiat franchise, they rightfully felt betrayed. The Auto Task Force attempted to persuade u

Tesla Motors Inc.???s stock fell 15% yesterday to $25.55, according to the Detroit Free Press. The story said Monday, December 27, 2010 marked the 180-day post-initial public stock offering constraint. Edmunds.com???s Senior Analyst Karl Brauer said

IRVINE, Calif. — Kelley Blue Book www.kbb.com, the leading provider of new car and used car information, today announces the official launch of its app for Android mobile devices, in addition to its iPhone and Windows Phone 7 applications. &nbs

Despite the challenging economy, Gary Crossley Ford in Kansas City, MO implemented a strategy that dramatically increased their revenue and reduced their operating costs and just had the best month in the dealership’s history, outperforming last ye

“In order to know where you are going, you have to know where you are.” “In order to grow, you have to know.” “What you treasure, you measure.” No matter how you say it, automotive industry experts all agree that you have to track the num

Every few months, I ask one of my law partners to share with you the issues they are seeing in their area of our motor vehicle dealer practice. This month, Rob Byerts, describes the myriad of regulatory and compliance issues with which he is assistin

Ford’s new plan for Lincoln Here we go again. Another manufacturer plan for its dealer network that invariably leads to more dealers being strong-armed into spending money or giving up their franchise. As of the date I write this column, Ford has a