Unlike the empty talking heads on ESPN and TMZ, we were good at nicknames in college. The empty talking heads rely on a tired, formulaic nickname method…first initial of first name and first syllable of last name. Unfortunately, you hear it all the

  The good news for dealers today is there is a vigorous dealership insurance marketplace. The challenging news is the landscape is changing and dealers will need to take a nimble and aggressive approach to make certain your dealership has the right

I recently saw a vehicle advertised on a dealer website that caught my attention. This pre-owned car was advertised as a “CarFax One Owner”.  Upon further investigation, I discovered that the “one owner” was a rental car company. Even though

Proper documentation has been a frequent theme of my articles. Dealerships face potential pitfalls if they fail to document all customer visits accurately. I have tried to offer readers explanations as to why each and every visit by a consumer should

The insurance world is full of “gotchas.” There are “gotchas” in coverage. There are “gotchas” in premiums and there are “gotchas” in claims adjustments. While the glossy presentations agents drop on your desk make dealership insuranc

Imagine you are at your doctor’s office. The office clerk asks for your driver’s license and insurance card, then disappears to make a copy for the doctor’s file. After your combined four hour visit, during which you saw the doctor for five min

The only tattoo I have is the scar from a smallpox vaccination I received when I was ten. Everyone in school received the vaccination. Everyone has the scar tattoo to prove it. These vaccinations were apparently mandated by a governmental agency whic

Mercedes Benz has announced the details of its holdback incentive program which will apply to all dealers. The program involves payment of a 3.5% performance bonus where 1% is tied to a facility component. Of course, not all Mercedes Benz dealers are

I just finished up an initial round of service advisor training for a large dealer group and was surprised to see that not only did they not employ properly constructed factory based maintenance menus, they were not even aware of the benefits to both