It’s peculiar that on the day I sit to write this insurance article, America is hit with a swarm of medium sized earthquakes in places where quakes are rarely reported. Plus a potentially large hurricane (Irene) has set sights on the southeast coas

Recently my firm worked with a dealership on an issue involving a title for a used car. Our client had purchased from a private seller. Our client was contacted by an attorney who represented a repairman that claimed to have a lien related to repairs

WOODCLIFF LAKE, N.J. — The age of “gamification” has come, and BMW Group Financial Service is bringing this social nuance to its customer base of nearly 1 million individuals. Beginning with the development of a new and unique mobile and social

Third quarter is almost over and only four months left to go in 2011 before we close the books. Hopefully sales are up over last year and growing. How is your profitability year to date? Are you meeting your profitability targets for 2011? If you are

The area code on the caller ID was the same area code where the week’s consulting engagement found me. I assumed it was someone from one of the dealerships calling about something. To my horror, the voice on the other end started out with “Mr. Va

Last week I participated in a mediation conference and explained to a consumer that the “issue” they were experiencing with their vehicle was not caused by a defect, but instead actually was a normal operating condition of the vehicle and a by-pr

So…what do you do when a self-professed liar and thief who used to be one of yours now turns has back on the industry and kanoodles with the dark side? Get your house in order, because he knows where the cockroaches are hiding. And he has no compun

I wrote in last month’s column that the expected limited availability of vehicles across all linemakes, and in particular Japanese manufacturers, was going to be serious concern on several fronts. At this writing, Toyota’s production is currently

Potential legal problems often arise when consumers purchase aftermarket parts. Aftermarket parts, and particularly performance enhancing parts such as programmers, can cause damage to a vehicle, can void manufacturer and aftermarket warranties and c