All indicators point to a strong recovery of the auto industry; dealerships are delighting in the annual selling rate of 14 million vehicles and lenders are being more liberal in the face of the recovery. In fact, a new report from Experian Automotiv

Earlier this year the Federal Trade Commission (“FTC”) began to crack down on several dealerships in South Dakota, North Carolina, Connecticut and West Virginia who were running advertisements which may have violated the Truth in Lending Act. Add

Some time ago I predicted that in 2012, the dealership insurance market would become “schizophrenic.” I could not have been more correct. Dealers who renewed their coverage in late 2011 or early 2012 will be in for an unpleasant surprise full of

The Consumer Financial Protection Bureau (“CFPB”) entered into its first enforcement action consent decree with Capital One Bank ordering Capital One to pay in excess of $210 million which includes settlement of an Office of Comptroller of the Cu

Dealers look at metrics all day long: number of units sold, front gross, F&I penetration rates, service gross, etc. And if they don’t like what they see, the department manager hears about it pretty quick. In a typical scenario, the dealer asks

We’ve been saying for some time that data security and privacy are at the top of the FTC’s priority list.  On June 14, 2012, the FTC entered its first consent decree with an auto dealer for violating the Gramm-Leach-Bliley Act, the FTC Privacy a

There is no question that the dealership insurance market is tightening up. Prices are going up along with deductibles including an ever-growing list of coverage limitations. Dealers’ physical damage or auto inventory insurance premiums and deducti

Anyone involved in the auto industry knows that employees tend to relocate within the industry frequently. This is particularly true in high demand positions such as experienced managers as well as specialized technicians such as diesel technicians a

Since my article in the February 2012 issue of Dealer magazine “A Firming Insurance Market for 2012,” the evidence of a tightening insurance market and the resulting rising rates keep mounting. An April article in Business Insurance stated, “Tr