3 Features of New NARS Website, from Auto Remarketing. The North American Repossessors Summit (NARS), an industry event hosted by the American Recovery Association (ARA), unveiled its recently redesigned website. The site, which is now live, features

Experian Automotive: Delinquency Rates Rising, from F&I Magazine. In the third quarter of 2014, 30- and 60-day automotive-loan delinquencies grew 3.7% and 8.6%, respectively, from the previous year. This is according to Experian Automotive’s l

How do you persuade a customer to come into your dealership and buy a vehicle? It’s one of the most basic questions any dealer can ask, and yet finding an answer that works is a tall order. Hundreds and more strategies have been created and impleme

Following a spate of recent (and ongoing) vehicle recalls from nearly every manufacturer, there appears to be an uptick in dealerships being “selected” for an incentive and/or warranty audit. Audit notices are critically important and should neve

“Psychology for the Fighting Man” was a basic leadership book issued in 1943. The leadership challenges illuminated for soldiers then is relevant today for F&I leaders: Aligning the individual’s “motives, emotions, aptitudes, attitudes, w

Disparate impact and dealer participation continue to be at the forefront of the CFPB agenda, and a hot topic for dealers, finance companies, and those in compliance. Overlooked by most in the industry is the Consumer Financial Protection Bureau’s

ADP is one of the oldest DMS companies, founded in 1949 to provide payroll services. In 1972, the Dealer Services division was formed to provide data processing to dealerships. Now, the core Payroll portion of ADP has decided to spin off the Dealer S

The CFPB is determined to eliminate dealer finance participation and wants the industry to move to a flat fee finance model. Opponents have been mostly focused on the potential financial impact to dealers and they have paid very little attention to t

Technology has made fraud easier to spot. Our financial statement have hundreds of metrics; labor gross profit percent, expenses as a percent of gross, and gross profit per unit. Creating metrics of these items is the best way to tell if there are mi