Legislation, H.R. 724, was introduced late yesterday in the U.S. House of Representatives that would eliminate a mandate that requires dealers to certify if a new vehicle has an emissions system. Under the Clean Air Act, dealers are required to prese

Over the next five years, the automotive retail landscape will change dramatically for both consumers and dealers. Utilizing U.S. Census Bureau data, J.D. Power and Associates estimates that by 2015 more than 25% of the “car buying” U.S. popula

If you are attending the NADA Convention in Orlando this month, I recommend you do two things during your visit. First, I hope you attend my workshop on “Key trends in buy/sells.” If you are a reader of my articles, I think you will find the work

MMA fighters require a blend of disciplines to become champion in the caged octagon where they fight. However, a champion in any endeavor is likely to tell you they didn’t become a champion in the ring, they were merely recognized in the ring. The

“I want it, I want it, give it to me, give it to me, me, me” (tech jumping up and down). “What! I don’t want that freakin’ dud. Give it to the new guy, buster. I’ve been here too long to work on that loser – whatsamatterforyouanyway.”

Talk to any marketer, and they’ll likely tell you about the importance of customer loyalty. The axiom states that it’s much less expensive to make a sale to a current customer than it is to win a new one. No question — building customer loyalty

Every couple of years or so, I enjoy presenting a compelling list of leadership traits for reader-evaluation. While there is no perfect list of great leadership traits—and I could never fit a complete inventory into the confines of this column even

Ok, I felt it, witnessed it, calculated it, preached it and now sophisticated and comprehensive research, studying more than 75,000 customers over several years, has provided absolute proof. Bells, whistles, fluff and items unrelated to actual proble

It’s been one hell of a ride, gang Looking back at Progressive Basics when the company was first started. I was a very young man, only 35, but had already sat in every seat in a dealership. I had developed my own vehicle (Nissan Pathfinder) and own