Over half of automotive employees report they would stay longer at their jobs if offered robust professional development. This underscores the critical role of upskilling in boosting employee retention and satisfaction. Dealerships that invest in pro

The Reynolds and Reynolds Company recently released a report studying showing the benefits of its Retail Management System on a dealership’s profitability after switching from a competing DMS provider. The report, titled Switching to Reynolds: Crea

Auto dealerships face a perpetual challenge: balancing inventory to meet customer demand without overstocking, which can lead to carryover inventory. Carryover inventory—vehicles that remain unsold for extended periods—ties up capital, incurs hol

A recent survey by Kerrigan Advisors found an upbeat view of the auto retail industry in the coming years in regards to the franchise system, dealer profitability and electric vehicle (EV) sales. Overall takeaways include OEM executives have a largel

Editor’s Note: This article was originally published in the July/August edition of Dealer magazine Do you stop at stop signs on private property? I don’t think you can get a ticket if you don’t…and no one is looking. So, do you stop? Ther

Tekion recently secured $200 million investment from Dragoneer Investment Group. The financing round for the company, a developer of a cloud-native platform for the automotive industry, raises its market valuation to more than $4 billion with  plans

Even before COVID-19, the automotive industry was on the brink of a seismic shift. Electric vehicles (EVs) were poised to become mainstream, slashing maintenance and repair needs. Dealerships knew service lanes would see less traffic. The pandemic ac

In the rapidly evolving automotive industry, the role of general managers (GMs) at dealerships is becoming increasingly complex. As they grapple with the challenges of a dynamic market, there is a growing concern that dealership GMs are becoming too

In today’s automotive landscape, customer service issues remain a significant pain point for many brands. Persistent complaints highlight the urgent need for improved customer service. According to Widewail’s 2023 Voice of the Customer report