Even before COVID-19, the automotive industry was on the brink of a seismic shift. Electric vehicles (EVs) were poised to become mainstream, slashing maintenance and repair needs. Dealerships knew service lanes would see less traffic. The pandemic ac

In the rapidly evolving automotive industry, the role of general managers (GMs) at dealerships is becoming increasingly complex. As they grapple with the challenges of a dynamic market, there is a growing concern that dealership GMs are becoming too

In today’s automotive landscape, customer service issues remain a significant pain point for many brands. Persistent complaints highlight the urgent need for improved customer service. According to Widewail’s 2023 Voice of the Customer report

As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Brett Hall, Partner and Vice Pre

Driving traffic to your dealership’s website is crucial for boosting sales and business growth. More visitors mean higher chances of lead generation and sales, better search engine rankings, and greater online visibility. This article will expl

Vehicle leasing has returned to a spirited level of activity on dealer lots this year. However, leasing requires a close review of a car shopper’s credit; how are dealers properly ensuring they have an accurate income verification to avoid fraudule

Transparency, responsiveness, informativeness, friendliness, and helpfulness—these are the attributes dealership customers have always wanted. It’s what we all want anytime we go to a store to buy anything. When I started in the business in t

Sales services and technology company Strolid released its first product for auto dealers, the Strolid Portal, yesterday. Based on the upcoming IETF Internet Standard for Virtualized Conversations (vCons), company officials stressed the portal respon

Impel announced today that it has acquired SaaS provider Outsell in a deal valued at more than $100 million in cash consideration plus Impel equity, which officials promoting as establishing the auto industry’s first end-to-end artificial intellige