While customer satisfaction with the dealer service experience has rebounded, there are still significant issues being faced when a consumer brings his car to be worked on. According to the J.D. Power 2024 U.S. Customer Service Index (CSI) Study rele

The Consumer Electronics Show (CES) 2024 proved once again that the biggest technology show of the year is becoming an important automotive show as well. Currently, some of the biggest trends in automotive technology can be divided into three areas:

In November, UAW leadership successfully ratified a new 4½-year contract with Detroit’s Big Three—Ford, GM and Stellantis—after six weeks of targeted strikes that stopped production in the most profitable plants for all three manufacturers

90125. No, it’s not a zip code. And, it’s not a television show. It was an album released by the prog-rock band Yes in November, 1983.  According to the website Songtell.com, “It Can Happen To You” is a song on that album which conveys a mes

Almost 18 months after it first proposed the rule, the FTC announced its Combating Auto Retail Scams Trade Regulation (CARS) Rule, which goes into effect on July 30, 2024. The CARS Rule contains some important new requirements for auto dealers across

Most dealership service drives are a massive beehive of activity—a constant, never-ending churning of machines and humanity. It’s not necessarily a bad thing, it’s just the world automotive professionals live in. So, if you’re not ready, you�

As we come to the end of 2024, DigitalDealer.com asked for the experts who contributed their knowledge to take both a look back at this year and what is ahead in 2025. This entry is from Todd Smith, CEO of QoreAI In today’s highly competitive a

Recently, I was traveling on Something-or-other Airlines, (as I often do), and noticed the barf bag in my seat pocket was patented. It was quite a large marking, too. “Huh,” I thought. I have to look this one up on Google.  So, here it is: Metho

A well-managed BDC can significantly impact sales, raise service profits, and increase retention, but achieving success in this field requires three key ingredients: Focus, People, and Consistency. Without these elements working in tandem, even the m