Fraud in the automotive industry is increasing at an alarming rate, making it one of the hot topics of discussion at the recent annual auto shows. While many fraud attempts are foiled before they happen, fraudsters continue to get more and more sop

Customer experience (CX) generally refers to the range of emotions and reactions a potential customer experiences throughout their interactions with a business. In a car dealership, it includes the ease and effectiveness of digital communications and

Auto dealers are going by their gut rather then using artificial intelligence (AI) tools to make key decisions for their business. At least that is the finding Lotlinx‘s online survey of more than 2,500 automotive dealer professionals during Ma

Auto dealers and lenders recognize the need and importance advanced data technology has on their overall operations, as well as in the accuracy of managing transactions and portfolios. Since the pandemic, the integration of artificial intelligence (A

We are on the cusp of a transportation revolution. Electric vehicles (EVs) are gaining momentum and have the potential to dramatically reshape our world. As the Executive Director of Powering Chicago, I see firsthand how EVs are transforming cities l

(Sing with me here…) “Gossip and taxes and unpleasant divorces, Pulling of wisdom teeth, with chronic hoarseness, Lawyers and penalties which costs money and stings, These are a few of my unfavorite things.” Speaking of unpleasantries, here’s

Dealership customer-pay parts and labor sales average $46 billion annually. That is less than 20% of total parts and labor sales performed annually at all service centers. Therefore, over 80% of customers vote with their checkbook and spend their mon

Do you store your Tupperware lids actually sealed “on” the base container or are you one of “those people” who throw the lid in a pile somewhere near the container? Then, when you need to use the container, do you have to search through the g

Lexus, Buick and Mini were the top of their category on the latest J.D. Power survey when it came to dealer service. Lexus ranks highest in satisfaction with dealer service among premium brands for a third consecutive year, with a score of 897 out o