As helpful and convenient as software-based cybercrime prevention is for a car dealership, it is not sufficiently comprehensive that you should feel comfortably protected by it alone. A dealer’s compliance needs are best served when software an

Dealerships create thousands of documents every day, from deal jackets and repair orders to parts tickets and accounts payable paperwork– it’s an endless stream. Managing these documents is cumbersome and time-consuming, as dealers know very

While some identify the increasing number of used electric vehicles (EVs) as a problem for the industry, others view it as an opportunity. It could be regarded as both, and the result will depend entirely on how auto manufacturers and retailers respo

As we near the mid-way point of the 2024 year, there are many fascinating characteristics of today’s auto industry. Some of these are defined by the broader macro economy, and yet others are a result of organizational evolutions continuing to take

High interest rates and stubborn inflation are not stopping U.S. consumers from doing one of the things they love the most: buying cars. Automotive dealers should be cheering the uptick in sales because more sales should mean a healthier bottom line.

As we look to tell the stories about people and the products that support auto dealerships, Digital Dealer is shining the spotlight on companies that help dealers do their job more effectively. We recently interviewed Dan Trinidad, founder and CEO of

Impel on June 6 launched WhatsApp as a communication channel for Impel AI, further enhancing the company’s omnichannel capabilities. In addition to webchat, email, and SMS texting, auto retailers using Impel’s AI platform can now deliver personal

Despite media chatter about the viability of dealerships and emerging direct-to-consumer competitors, car buyers still want to visit dealerships. But they want to visit fewer of them. The latest Ease of Purchase Scorecard from service provider CDK fo

Inventory management remains critical for auto retailers today in determining profitability, customer satisfaction, and operational efficiency. The traditional methods of inventory management, reliant on manual processes and intuition, are proving in