Robert Atwood knows fixed operations; he speaks with authority because he speaks from experience. As a senior instructor at NADA Academy in McLean, VA and a frequent workshop leader at the

Recently, I developed some poignant materials and conducted workshops on various areas of Dealer parts operations.  Part of this multi-faceted program included having participants perform

There’s nothing more disheartening to a service advisor than presenting a customer with a list of service recommendations only to hear the customer agree that they need the service, understand

As a leader, you must understand the impact of Toxic People and have the wherewithal to excise them from the organizations you lead...

Auto dealers have thousands and thousands of mostly used cars they can’t sell until they perform recall work on Takata-brand air bags

There’s a great divide between going through the motions and getting the job done right. Are your customers getting the best from your staff?

Within the span of the past few weeks I have had the opportunity to attend a digital learning lab hosted by Toyota that had representation from Facebook and Google.

Recall Masters, Inc., the leading provider of automotive recall news, data, training, and communications, today announced that it has added “Don’t Drive” and “Stop Sale” recall tracking

Recall Masters, Inc., the leading provider of automotive recall news, data, training, and communications, today announced that company President, Christopher Miller