While sitting in my client’s service manager office recently, I overheard this conversation between an elderly lady customer and a very young female quick-service writer.

While it is still legal to sell pre-owned vehicles with open recalls, the National Highway & Transportation Safety Administration has advocated that these vehicles not be sold -- Similar to how it is illegal

Recently I’ve seen several blogs and articles about the customer experience and an article in Automotive News really caught my attention and sparked my interest.

Wholesale auctions, incoming trades on your lot, “we buy cars” operations, and other franchised and independent dealers are great sources for you to acquire inventory. But the best, and usually untapped,

We’re well into conference season and some conferences can be quite overwhelming -- Exhibit halls packed with hundreds of vendors all vying to talk to dealers and hundreds of

One dealer in Florida is taking a stand to ensure that pre-owned vehicles with open recalls never hit the streets. When the Takata airbag crisis first reared its ugly head, Earl Stewart of Earl Stewart Toyota,

By far the most popular article I’ve written for Dealer magazine over the past five years was the one published in April 2016.

It continues to amaze me how much a relatively minor portion of the vast Aftermarket is influencing the actions of automotive dealership service and parts. Of course, the aftermarket size

Over the past few years we have seen robust annual sales, with the number surpassing 17 million last year. The used-car market is doing well too. All of these cars in circulation need servicing,