As a professional, who sells new or pre-owned vehicles to customers every day, you have a lot of responsibilities. Not only are you responsible for selling a car that your customer will fall in love with the moment it leaves the lot, but you also str

In this video blog, Ujj Nath shares why AI will never completely replace humans.

In 2014, due to safety concerns, Toyota issued a recall notice for a power inverter on its popular Toyota Prius. Nothing abnormal. But for the fact that, even after the recall was fixed, customers continued coming in with issues – hundreds of them

Almost half of a dealership’s sales customers never return for their first service appointment – that’s a hefty chunk of a dealer’s lifetime service potential! What causes this pattern in car buyers, and how can you channel more of them from

CEO & Executive Chairman Scot Eisenfelder explains the importance of revenue yield to dealerships in service.

If you have been paying attention to industry trends I am sure you have noticed the ever-increasing gap between the size of smaller dealerships and large auto groups. Groups are swallowing up smaller dealers left and right as they continue to grow. O

In this video blog, Ujj Nath shares more uses for video walkarounds than just inventory merchandising.

I suppose I’ve been on a rampage about vehicles getting analyzed, tested, and fixed right, particularly directed at driver / passenger safety as well as dependability. The responsibility for taking proper care begins with the ASM position, which is

There are many ways to stay connected with your customers: face-to-face, phone, direct mail, and multiple digital platforms like Google AdWords and email. The common dominator is to stay connected. Why is staying connected important? Because you want