DETROIT ??? Starting Saturday, two years of standard maintenance including oil changes will be part of purchasing a Certified Pre-Owned Chevrolet, Buick or GMC vehicle as General Motors moves to tie pre-owned cars, trucks and crossovers to its brands

According to OPENLANE Market Index for May 2011, During May New Vehicle Retail Sales declined 8% from April levels, while Used Vehicle Retail Sales increased by 12%. Year-over-year, OPENLANE said May New Vehicle Retail Sales were down 4% while Used V

Manheim Consulting’s monthly auto industry brief reported May 2011 reported wholesale used vehicle prices hit a record high for the month. The Manheim Used Vehicle Value Index in May jumped 5.6% compared to a year-ago (up to 127.8 in May 2011,

GM Certified Used Vehicles reports 20,914 sales of Buick, Chevrolet, GMC, Pontiac and Saturn vehicles, a 6% year-to-date sales increase for calendar year 2011.  Compared to May 2010, sales decreased 10.6%. Concurrently, Cadillac Certified Pre-Ow

According to The Detroit News, Daniel Akerson, General Motor Co.???s CEO, said he wants to make GM Financial more available to some of its dealers. According to the story, Akerson wants some of its dealers to be able to stock their dealership lots by

Auburn Hills, Mich. – Chrysler Group LLC announced special June financing on its 2011 Ram 1500 pickup trucks. Qualified consumers who purchase a Ram 1500 Regular, Quad or Crew Cab pickup truck may be eligible for 0 percent financing for up to 6

Irvine, CA ??? Looking to capitalize on increasing vehicle sales and market share, Hyundai Motor America has announced the launch of an in-store accessories sales program to be facilitated through MOBIS Parts America and powered by Insignia Group, LC

So, I get a call from a good-sized import client I had restructured in service about ten years ago.  “Quick service is out of control…customer retention is down, the repair order count is behind year-to-date, cars are lined up–shop

Fact: Most customer-pay service work (maintenance and repair) is done by aftermarket service centers. Fact: Aftermarket service centers outnumber dealerships by at least four to one. Fact: There is a universal perception that dealerships charge more