ATLANTA and THE WOODLANDS, Texas — Assurant Solutions, a global specialty insurance and risk management company, today announces an extension of its long-term, exclusive relationship with American Financial & Automotive Services, Inc. (Ame

Implementing a process and holding your service personnel accountable to follow the process is a common practice at most dealerships across North America. The challenge is to keep the process from being so “transaction” driven that you miss reven

Chrysler Group LLC is recalling almost 2,000 2012 Jeep Compass and Patriot vehicles to fix a problem with the fuel system, the National Highway Traffic Safety Administration’s website. The website said in the event of an impact or rollover, the fue

Regularly I encounter owners, managers and factory folk wondering how much total service department payout is available, and for how many support people. The reality is that the need for additional support staffing has been constantly building on dea

WESTLAKE VILLAGE, Calif. — When customers are highly satisfied with their vehicle’s original tires, they are more likely to be loyal to the vehicle brand at the time of their next purchase, according to the 2012 J.D. Power and Associates

TORRANCE, Calif. — Honda will voluntarily recall approximately 554,000 model-year 2002-2004 CR-V and model-year 2003 Pilot vehicles in the United States to inspect and replace components of the headlight wiring system. There is a potential fail

Richard Holland, president of MPi, is sharing his expertise with automotive dealers and managers on how to get smart about service execution. With the proliferation of smartphones in the hands of your vehicle owners, it’s time we leverage that tech

DAYTONA BEACH, Fla. — DMEautomotive (DMEa), the science-inspired, results-based automotive marketing leader, today released the second in a series of white papers, “Marketing Success in a Changing Service Loyalty Landscape.” This n

A specialized Fixed Operations Track will be featured at the 12th Digital Dealer Conference & Exposition to be held April 3-5, at the Rosen Shingle Creek Resort, in Orlando, FL.  Overall, this conference will offer 93 workshops, 90 + technology-