Bill Wittenmyer explains why life isn’t a professional sport in which we can make substitutions in this episode of Witt’s Wise Words.

 There’s nothing worse than selling a car and having to call that customer right away for an open recall. Andy Church shares why in this video blog.

 Are you setting your dealership up for failure with your messages? VP of Sales CDK Global Bill Wittenmyer offers some advice for dealers on managing expectations in this Freebie Friday.

 Scot Eisenfelder shares why conquesting through service is the key to future profitability.

A few notes on subprime loan origination and balance activity per Equifax: Subprime auto loan originations have a corresponding total balance of $7.07 billion, a 5.3% increase year-over-year. The average subprime loan amount was $18,934. This is a 5.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent�

In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based on how long it takes to complete the transaction. If you had the choice between a $20 oil change that would take 4 hours to complete, or a

It’s a well-known fact that Amazon is on a mission to reinvent the traditional brick-and-mortar store model. Until recently, they were mostly focused on dominating online sales. However, it is clear Amazon is now looking to expand its footprint to

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Rep