In the New “Golden Age” for Automotive...Where Are the New Frontiers for Dealership Profits? The Boston Consulting Group published a bullish

Customer loyalty is something every business needs and desires. Some companies are spectacular at accomplishing it, while others struggle.

Street Toyota salesman Nick Schuman has found a way to catch Pokemon and customers at the same time. While Schuman was on the Street Toyota lot tracking down the fictional creatures

Helion Technologies announced today that 75 percent of small businesses have experienced security breaches in the last 12 months,

Want to know the best way to increase customer retention? It's not rocket science. It all comes down to the relationships that your employees have with your customers. If your employees

You may think that simply because you offer an excellent customer experience, your customers will be loyal… but what is really happening? Is it possible that YOUR definition of a great customer

As we have written about before, the difference between technology companies and automotive companies is getting smaller and smaller. That trend continues to progress.

Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.

Change is inevitable. For dealerships and every other business, change is driven by shopper needs in the marketplace, and businesses that don’t change to accommodate consumers will fall