Most business owners review their financial performance monthly, reviewing a complete set of financial documents that paint a picture of the health and vitality of the business.

Most likely you may have heard the expression “it is not what you say but how you say it.” This expression happens to have a much more profound impact than we casually give credit

If you were standing in front of a house on fire and there was a hose and hydrant, everyone would say that the solution to the problem is to connect the hose and put out the fire.

Many businesses, including the automotive industry, have a strong focus on creating a better customer experience through technology. In fact, technology has transformed the customer

Picture yourself walking on a crowded New York City street.  Everyone blends in...except for those who don’t. Those who stand out have one or more characteristics that usually get them noticed—no matter how many people are around.

Change is necessary for businesses to grow.  That’s true for the salon down the street, for the local grocery store, and for your dealership.  In order to keep up with consumer wants

Loyalty programs are nothing new to retail. In the beginning, most consisted of simple punch cards or other basic means of tracking customer transactions. As technology improved,

The New York Times reported in June that banks are moving away from traditional passwords to the next generation of protecting customer information and data security: biometrics.

The past eight years since the recession have put automotive manufacturers and retailers to the test. Overall, they passed with flying colors.