Let’s cut to the chase. Internal debits from warranty claims are costing dealerships $100,000+ a year. And, with larger high-volume dealerships, this amount can be dramatically higher. Whether your dealership “needs” the money or not, my guess

Bill Wittenmyer shares why “Thank You” is incredibly important in interactions with customers in this week’s installment of Witt’s Wise Words.

Are your vendors truly partners or are they just out to take your money? In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer shares strategies for finding vendors who are invested in your success.

Josh Blick shares his opinion on automating the reporting process in your financial statement in this video blog.

For many, autonomous vehicles are synonymous with ride sharing and hence reduced fleet size and negative implications for dealership sales and service. Well, I see the world differently.  I see autonomous vehicles opening new opportunities to expand

When I talk to dealers about video marketing, one question I get asked a lot is “What about social?” In particular the marketing folks want to know what types of videos they should make to post on their social media platforms, which socia

I am a bit disturbed by some of the recent trends affecting used vehicle departments at franchised dealerships. First, sales volumes appear to be flat, or worse, in 2017 compared to the prior year. You see this troubling take-away as you compare year

When it comes to determining the future of your dealership, there is no exact formula. No one can possibly predict what is in store for the auto industry, politics or the economy. Even more difficult than predicting those changes is knowing the impac

The DOC (Daily Operating Control) is a DMS report that is rather unique to our industry. Other businesses tend to evaluate their performance quarterly, or even annually.  The DOC creates a daily sense of urgency for the accounting office to get all