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Freebie Friday: Preparation Eliminates Pressure

Are you prepared? Bill Wittenmyer explains why being prepared will make you more successful.
Jan 26, 2018

Patience: Why Squirrels Can’t Be in Charge of Business Decisions

I know if seems like an odd image. A squirrel running around searching for their next nut. Moving fast, heading in one direction and then another quickly thinking, “That’s where my nut is.” I know you may be thinking, “OK Glenn, how are you t
Jan 26, 2018

How to Create a Memorable Customer Experience

As a seasoned road warrior, I don’t always look forward to the next airport, cab ride or hotel destination. There are definitely some aspects of traveling that are forgettable. However, over the years I have developed a list of favorites, as in fav
Jan 24, 2018

Using an “Outside-In” Strategy for Customer Experience

Providing the right experience that attracts and keeps customers can be difficult. Why? Well, according to an article on CMSWire, we are doing it backwards. The Toyota Product System, otherwise known as “Lean Manufacturing” advocates that all imp
Jan 24, 2018

Don’t Eat Tomato Soup with Chopsticks

As a dealership there are many ways you can identify if you’re losing customers. Through data, you can see that John Smith used to come into the dealership regularly for service but then disappeared without a peep. Why did John Smith stop coming in
Jan 23, 2018

Witt’s Wise Words: Dreaming Isn’t Doing

In this edition of Witt’s Wise Words, Bill Wittenmyer shares why ideas are great but execution is more important.
Jan 22, 2018

Freebie Friday: Inspect What You Expect

In this Freebie Friday, ELEAD1ONE Partner Bill Wittenmyer says it’s time for you to inspect what you expect. That means always checking in on the customer experience, ensure processes are smooth, and making sure the experience you want to happen is
Jan 19, 2018

Communication Makes Everything Easier

In our fast-paced society, some of the things done just a short time ago to impress and retain customers no longer work. Today, business owners can’t always keep on top of the latest and greatest ways to keep their customers loyal.  However, there
Jan 16, 2018

Witt’s Wise Words: Good Leaders Don’t Blame

Bill Wittenmyer explains why good leaders don’t blame in this week’s installment of Witt’s Wise Words.
Jan 15, 2018