The automotive retail industry is no stranger to oversight and regulations by both state and federal authorities. In addition, because dealerships are major producers of both financing and insurance products, state and federal insurance and lending,

Paid search is an area where dealerships commonly overspend (in huge amounts), and at the same time, do not inspect their campaigns at a detailed level. There is perhaps no other purchase dealers make where they give an agency a blank check and simpl

In the last two columns, we reviewed the service and body team production system’s history and many facets, which over decades evolved into a variety of successful and not successful offspring. When developed and installed correctly, it is by far t

After having attended a remarkable Digital Dealer 25 Conference & Expo in Las Vegas, I was left with a few lasting notes that I thought I might share with you. The conference was action-packed, with dynamic and knowledgeable speakers, interesting

“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well as their dysfunctional counterparts. Consider which characteristic most resembles the team you sp

Architects and builders everywhere when asked, “What is the most important step in building a quality long-lasting structure, whether it be a home or skyscraper,” reply with the same answer. It is the foundation. Foundations matter! Yet, this uns

Congratulations, you’ve made the decision to switch DMS systems. You’ve identified that you need an updated technology strategy that includes intuitive and easy-to-integrate solutions that better fit your overall business objectives and will enab

In this Witt’s Wise Words, VP of Sales, CDK Global, Bill Wittenmyer explains how going the extra mile will ultimately lead to increased productivity.

This week's #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what it means to be a #Google Partner. She also gives some strategies