Harvard Business Review reported that the number one complaint among customers is the absence of follow-up. As a result, 65% of customers are likely to speak poorly of a company and 48% will repeat their frustration to at least 10 people they know. A

Consumer data privacy concerns are constantly in the news. Growing pressure on lawmakers to do something has resulted in a wave of new consumer privacy legislation being passed in many states. California has passed the California Consumer Privacy Act

 DealerBuilt CEO Mike Trasatti explains how dealers should expect a DMS conversion to go in this video blog.

Sales profit margins are getting smaller, and dealerships are looking to service as the profit-making aspect of their business. And there’s one area of service that’s particularly overlooked, especially for how much revenue it can generate: tires

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Rep

Despite Recent Decline, Index Is Still Higher Than Its Level A Year Ago LAWRENCEVILLE, GA (May 6, 2019) – Black Book, a division of Hearst that provides industry-leading used vehicle valuation and residual value forecast solutions, released its Use

In this video blog, Flick Fusion COO Tim James shares 2 key tips on how to create and maximize the effectiveness of full-motion video walkaround inventory merchandising videos. 

 In this edition if Witt’s Wise Words, Bill Wittenmyer shares what adversity reveals in a person.

As the renowned science fiction author Isaac Asimov famously put it, “Today’s science fiction is tomorrow’s science fact.” That statement is certainly playing out in the field of artificial intelligence. After being featured for years in scie