A few notes on subprime loan origination and balance activity per Equifax: Subprime auto loan originations have a corresponding total balance of $7.07 billion, a 5.3% increase year-over-year. The average subprime loan amount was $18,934. This is a 5.

When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and competently. Yet, when the CSI survey came, she rated her overall experience three stars: “just okay.” Why not five stars: “excellent�

In today’s society, time is a precious commodity. So much so that consumers make their buying decisions based on how long it takes to complete the transaction. If you had the choice between a $20 oil change that would take 4 hours to complete, or a

It’s a well-known fact that Amazon is on a mission to reinvent the traditional brick-and-mortar store model. Until recently, they were mostly focused on dominating online sales. However, it is clear Amazon is now looking to expand its footprint to

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Market Insights Rep

 Frustrated by lack of success in your email marketing strategy? Between getting your provider to approve them and then getting your audience to open them, it can be extremely tough. But there’s a reason email marketing is still a driving fo

 CDK Global VP of Sales Bill Wittenmyer shares how simply taking action can make you more successful in this edition of Witt’s Wise Words.

 VP of Sales CDK Global Bill Wittenmyer explains why automotive industry professionals need to avoid being a stereotype in this episode of Freebie Friday.

It’s 2019, which means there are now adults who have only lived in the 21st century. Today’s 18- and 19-year-olds have never experienced a world without the internet, hybrid cars, or camera phones. They’ve probably never had to turn a record o