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Conference & Expo: October 14 -15, 2025
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How Mazda’s New Recipe for Customer Loyalty Can Translate to Dealers

In a recent interview with Automotive News, Masahiro Moro, head of Mazda North American Operations, detailed Mazda’s plan to increase customer loyalty for both the OEM and its dealers.
May 10, 2016

What the Internet of Things Means for Car Companies

In the Internet of Things (IoT), formerly unconnected devices are wirelessly linked to the Internet so that they can report and collect data or automate systems. It's fairly clear that the IoT will soon be
May 9, 2016

Customer Service 101: Why Your Fellow Employees Might Be Your Most Important Customers

Imagine, if you will, it’s 5:25 p.m. nearing the end of a busy workday. A colleague is rushing to get an important package shipped out to client, and can’t find the right type of packing materials anywhere
May 9, 2016

Difference in Price – New vs. Used Lease  

National online auto lease marketplace, Swapalease.com, recently conducted a comparison of monthly payments on two popular trucks today, a 2016 GMC Yukon 4WD SLE, and a 2016 GMC Sierra
May 9, 2016

Black Book and HP360 Sign Distribution Agreement to Market Bullseye Prospecting for Automotive Dealership Clients  

Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, today announced a distribution agreement with HP360
May 9, 2016

Is Your Dealership Forward Thinking? Really?

How well does your dealership adapt to new techniques for improving sales? Do you adopt new strategies, or do you prefer to 'do it the same way'? Is your dealership up-to-date on the latest buying trends
May 3, 2016

Black Book Agreement With Digital Powersports Fuels Stronger Leads For Dealers

Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data licensing solutions, today announced an agreement to be a valuation data
May 3, 2016

3 Tips for Creating a Killer Testimonial Video

Ever since reviews have risen in popularity, dealerships have mostly focused on written reviews -- they were the most prominent in search engine results and on third party sites.
May 2, 2016

Family Matters in Car Dealership World

Greg Miller, son of the late iconic dealer Larry Miller, has bought his first dealership on his own – from another iconic dealer, Bob Baker who at 84 is just about out of the business after a long career.
May 2, 2016