Customer loyalty entails not only attracting but retaining customers for one’s business. It involves marketing tactics and strategies that leave your customers feeling satisfied with the service received and memorable experiences. Loyal customers a

CallRevu President & Partner Michael Markette shares why the questions your customers as on the phone are vital to how you should interact with them.

In my recent travels, I went to Tokyo and Kyoto in Japan. A few things struck me: just how space efficient and clean everything was. I visited the famous Tsukuji wholesale fish market. To my surprise, there was no smell of fish. The local sushi resta

At the recent 2018 F8 Developers Conference, Facebook introduced Facebook Journeys, a new enhancement to their Analytics, which will reportedly give businesses an omni-channel view of the customer journey from introduction to purchase… but does it?

Today, we live in a “Sheconomy,” an economy driven, influenced, and essentially run by women. Women are the decision-makers –they plan, manage, coordinate, and control the finances in the majority of American households. Here are some facts

As a car dealer, keeping your customers happy should be your primary goal. Not only does quality service guarantees their satisfaction, it also keeps your customers coming back. What’s more, these people will be more than happy to refer you to thei

As you know, email is a vital part of your marketing. But if your specially-crafted email campaigns don’t make it to your customers’ inboxes, your ROI will fall short. Following email deliverability best practices is more than making sure your cu

There are few things sales managers find more painful than looking into their CRM and finding unanswered sales leads — whether those leads sat for hours or sometimes, days, each is a missed opportunity. That’s why there are so many outsourced

One of the best ways to get your name out to your audience is through a consistent regimen of relevant educational content of interest to your audience. This helps position key people in your dealership or organization as industry thought leaders and