If your service department makes the majority of its revenue fixing broken cars, then get ready for massive layoffs and a huge downsizing. If your business plan is heavily dependent on warranty revenue and customer-pay repair work, then for your serv

“I want it, I want it, give it to me, give it to me, me, me” (tech jumping up and down). “What! I don’t want that freakin’ dud. Give it to the new guy, buster. I’ve been here too long to work on that loser – whatsamatterforyouanyway.”

When it comes to winning business in fixed operations, Sun Tzu put it best: “Know thy enemy.” But many dealers still mistakenly believe their competition is the dealer down the street, when in fact; it’s really the aftermarket chains. According

High-density storage is a great way to improve profitability in parts and service departments, while reducing time, labor and resource costs. High-density storage uses less space and makes keeping track of inventory easier. Storing the highest volume

If your service department makes the majority of its revenue fixing broken cars, then get ready for massive layoffs and a huge downsizing. If your business plan is heavily dependent on warranty revenue and customer-pay repair work, then for your serv

A little effort now can save a lot of money later The most common calls I get are usually related to new managers or major obsolescence issues, but every so often I am asked to review the inventory of a prospective buy-sell dealership. I have to admi

Ok, I felt it, witnessed it, calculated it, preached it and now sophisticated and comprehensive research, studying more than 75,000 customers over several years, has provided absolute proof. Bells, whistles, fluff and items unrelated to actual proble

Over 4,500 dealerships closed their doors in the past 10 years. That means there are 4,500 fewer service departments, 9,000 fewer service advisors, 30,000 fewer technicians and 40,000 fewer service bays. (Time out: I know this sounds depressing at fi

“How am I doin’ boss?” “Ok, you still got a job, ain’t ya?” (chuckle, chuckle). Reality is…frankly, meaningful performance measurements are lacking in the entire pecking order of many dealership environments I encounter. However, there