Tracking those you serve, according to Search Auto Parts. Over the past year, even the best shops have been battling with trying to stabilize car count. It hurts technicians, service managers and families of shop owners all across North America. We a

As competition grows and profit margins continue to be squeezed, the service department is challenged with improving dealer profits. Better quality vehicles and longer maintenance intervals means fewer visits to the service lane, and that means every

According to Search Auto Parts, mobility and telematics loom large on the aftermarket technology landscape. It’s no secret that the automotive aftermarket has traditionally lagged behind other vertical industries in technology adoption. But the

According to Crain’s Detroit Business, GM wants more parts at stores. Dealers are against carrying a costly larger inventory, despite incentive programs. Ideally, the improvement in selection will increase same-day repairs and encourage direct

Working with mechanical versus electrical power in the shop means new conversions, new numbers and safety practices. The following article from MACS Worldwide explains the difference between Horsepower and Kilowatts when dealing with ICE, hybrid and

DETROIT  — For the first time in six years, car-repair costs are on the rise. According to the third annual Vehicle Health Index coordinated by CarMD.com Corp. — an online provider of car repair data — repair costs went up 10 percent in 2012.

According to Motor Magazine, some mystery vibrations can be a sign of big problems in a vehicle. Following a good diagnosis process can ensure that the problem does not recur. Start by inspecting tire tread, rotating and balancing, and then move your

The pro mechanics at One Dirt suggest developing a deeper understanding of the risks, issues and tricky system behind that spark that gives life to each internal combustion-powered car. Ignition systems are incredibly tough to work on, so here you ca

Vehicle Service Pros provide a warning on proper tools and care when working on hybrid vehicles. When measuring voltage, service professionals should always use a DMM rated CATIII 1,000 V, with leads rated Cat III 1,000 V. Stress the importance of we