5 steps for winter season charging success, according to Cloreinfo.com. We are entering the time of year where shops are reaching for their battery charger(s) with greater frequency. As the mercury dips, it is a good time to revisit the few simple st

From Search Auto Parts: Want to grow your fixed ops department? Cook a potato first! If you have been in business more than 10 years, you are well aware of how hard it can be to keep growing your customer base. Our most successful clients spend a gre

Last month’s article generated such good feedback that I decided to devote another one to the same topic. The takeaway from my September article was that money doesn’t motivate everyone. Oh sure, money is important, but most people also want to k

As an overall view of Service, Parts, and Body Shops, many managers struggle with attaining the desired results as because they simply don’t have strong enough processes. Having been a Fixed Operations Director, I understand how this can happen. At

“The most dramatic cost of the lack of leadership is that the market has changed so much and your dealership has changed so little!” On Tuesday August 23, 2011 at 1:51PM, I was sitting with an F&I Manager when the building started shaking and

Lubricating tapered bearings, from Search Auto Parts. The useful life of a bearing depends to a great extent on the proper lubrication of the bearing. This is especially true in wheel bearings where operating conditions include dirt, moisture and hig

The importance of fluid choice, according to Search Auto Parts. It’s a bad thing when the “expert” is Uncle Joe, the shade tree genius, it’s close to criminal when the “expert” is one of us in the industry. Once upon a time, you could get

What’s in the tank, from SearchAutoParts. Changes in gas-powered engines have been the norm each year since Nikolaus Otto patented his internal combustion engines in the late 1800s. This past decade has seen automotive technology changing at an

Transmissions: Korea vs. Japan, from SearchAutoParts. Being neighboring countries, Korea and Japan have managed to enjoy a close relationship from ancient history to present day. As a result, similarities can be observed in both their development and