Shop success in five (sort of) easy pieces, according to Search Auto Parts. There is no easy path if you are an automotive shop owner in the US but there are some priorities, some key behaviors that will allow you to enjoy and assure success, to be p

In my travels, I am constantly asked, “How should I forecast my department?” It’s a great question and when I begin asking questions, everyone has about the same answer. It’s last year’s figures plus another 6% -10%. Seems to me that a deal

For those of you attending the NADA convention January 24 – 27 in New Orleans, I will be leading a fixed ops workshop again this year. The workshop will be presented twice on Friday afternoon and again on Sunday afternoon. I hope you’ll be able t

The new phone process in fixed ops, according to Fixed Ops Insight. From the moment we wake up until the end of the day, smartphones allow us to connect with friends, family and business associates. Research shows that, rather than feeling overwhelme

Show and tell, from Search Auto Parts. Walk into any repair shop and you’re likely to spot an example of Ramon Elder’s work sitting right there on the counter, mounted on a piece of Plexiglas. Designed and produced by Elder, the ubiquitous timing

Shop excellence as a choice, according to Search Auto Parts. One of the things that shocked me more than any other during my many years working with Shop Owners and Service Managers from across the country was how often I cared more about the success

Marketing like you mean it, from Search Auto Parts. I know it is difficult with every snake-oil salesman on the North American continent and even beyond offering you the secret to automotive success but as long as marketing is a necessity, and it is

From Search Auto Parts: Wrong Gear Start. Back in the day when transmissions had governors, it was easy to diagnose a wrong gear start problems. There was either a governor regulation issue or a stuck shift valve. Today, with transmissions being tota

Are you managing your sales counter, from SearchAutoParts.com. I have never met a great relationship-based salesperson who didn’t need a sales manager to keep them consistent. Selling is not like riding a bicycle; there are good days and bad days.