Vehicles recalled for safety risks go without repairs, from Trib Live. Each day, attorney Terry Harris sets out in his trusty 2002 Honda Civic, which has 150,000 miles — and has been recalled for a variety of defects considered dangerous by safety

Service bays turn to text messaging, from Automotive News. Reminders, updates bring in customers Many customers of Mossy Toyota, a San Diego dealership near the beach, are millennials, generally ages 18 to early 30s. In an increasingly digital, on-th

5 Traits Of Customer-Focused Companies, from Business 2 Community. How do you personally define a customer-focused company? I’m not talking about a company that claims to be customer-focused but one that genuinely obsesses over improving their cust

Over the holidays, I was home visiting my parents. My Dad, a Chevrolet dealer, loves to talk shop with me and run new ideas past ‘his attorney’. During our recent conversation, we were discussing his new service director, Bob, and the challenges

Auto industry acts globally — except on recalls, from The Boston Globe. When it comes to making and selling cars, the auto industry thinks and acts globally: There is near-seamless coordination between parts suppliers, factories and dealerships

Many recalled vehicles do not get repaired, posing a safety risk, from LA Times. Each day, attorney Terry Harris sets out in his trusty 2002 Honda Civic, which has 150,000 miles — and has been recalled for a variety of defects considered dangerous

6 Challenging Scenarios Dealerships May Face in 2015, from Dealer Marketing Magazine. New-car sales this year will reach more than 16.4 million units, the best performance since 2007. We are all quite thankful. Can we expect a repeat in 2015? Yes, in

An Injury and Illness Prevention Program is a commonly known process that works to proactively lower work place hazards. These programs focus around lowering injury, illness, and fatalities, and can also help lower your bottom line. Studies nationwid

GM gets creative to spur recall repairs, from wusa9. After the effort that General Motors went through to quickly produce replacement ignition switches for millions of cars under recall, their hasty manufacture may turn out to be the easy part. The h