Top 5 Challenges of Field Service, from Core Systems. As anyone who runs a field service company knows, delivering superior customer service relies on keeping a number of processes running flawlessly, day in and day out. Recently, we’ve helped

Get into the online parts sales game with a parts e-Store, from OEC Blog. As a parts manager, you may feel perfectly at ease doing the level of parts sales you’re used to. Perhaps you feel your parts department couldn’t handle more business than

Say hello to the new auto shopper: the digital driver. With the rapid adoption of mobile devices and the increase in auto shoppers looking for information on the go, dealerships must adapt to these ever-changing trends. Your service department, in pa

The factory is here to help you – not do it for you! At the risk of repeating myself, and getting back on my soap box, one of the most common and infuriating mistakes I see too many Parts Managers making today is the over reliance on factory provid

There’s an old adage “If you aren’t the lead dog, the view never changes.” You gotta love that maxim. Of course any winner manager wants to be the lead dog, but getting there can be a difficult task when one approaches the challenges unaccomp

“When all is said and done, there is usually more said than done!” I’ve been attending the NADA Annual Convention and Trade Show for over 10 years. It’s always a time to renew friendships, network with other automotive professionals, get moti

In my session, “Fixed Operations: The Auto Industry’s Missed Marketing Opportunity,” Iwill explain why a dedicated digital marketing effort around Fixed Operations is essential for dealers to compete with independent service shops for local cus

ATLANTA – As a company committed to innovation, quality and improving how they manage their vehicle portfolio, Porsche Cars North America, Inc. (PCNA) has signed an agreement with Cox Automotive to utilize the Actuos Portfolio Management Soluti

Chevy Malibu sheds weight, gains room with sculpted 2016 makeover, from Automotive News. NEW YORK — The next-generation Chevrolet Malibu will be larger, lighter, packed with new safety gear and wrapped in sculpted sheet metal that signals Chevy