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Conference & Expo: October 8-10, 2024

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Be Careful of Limited Warranties

Did you know that offering a warranty on a new or used vehicle, even one that is limited in duration, can open a dealership up to litigation years after the warranty has expired? Many dealerships currently offer written warranties on new and used veh
Apr 1, 2010

Make Money Managing Inventory Walmart’s Way

Last year, Mike Jackson, chairman and CEO of AutoNation, commented that our industry’s operating benchmarks have not changed in half a century.  He was speaking specifically about our inventory supply and the long held belief that a 60-days supply
Apr 1, 2010

Unique Insurance Coverage for Unique Circumstances

In past articles, I have spent much time discussing the types of insurance coverage most dealers carry. As a change of pace, I thought it might be interesting to discuss some lesser-known policies that, in the right circumstances, may be just what yo
Apr 1, 2010

What I Should have Learned in First Grade

This year, I’m focusing my presentations to in-house clients on strategies to develop mental toughness and a ferocious persistence. These two traits will ultimately separate the winners from the wannabe’s in most endeavors. Over the years I’ve
Apr 1, 2010

Five Tips for Prepping Staff for System Change

Probably the best thing that happened to me as a controller was change.  I worked for one dealer that liked to buy dealerships, so I learned about buy/sells.  I worked for a dealership group that liked to move general managers around (and sometimes
Apr 1, 2010

Advertising: 10 Best Reads for 2010

Several years ago I shared my 10 favorite advertising/marketing books and got some great feedback from readers who bought and read many of them.  Let’s update that list to 2010 with a list of my 10 favorite new reads on advertising and marketing,
Apr 1, 2010

Turn Your Leaders into Tour Guides

Visiting with various dealers throughout the country the last few weeks, I decided to conduct a survey identifying what they believe is needed to increase business from the front end sales department. I first asked them how things were going. “Well
Apr 1, 2010

Joshua Fichter, Director of Operations, Sam Pack’s Five Star Ford

Number one for two years among Ford dealerships in Internet sales, Sam Pack’s Five Star Ford in North Richland Hills, TX, and the group’s other two stores in Carrollton and Lewisville, are some of the most respected dealerships in the country
Apr 1, 2010

It’s a Performance – Make Sure Everyone Knows Their Roles

For dealers, your store often tells the story of your life. This is especially true for those second- and third-generation dealers. Every day, your dealership puts on a show for the consumer. The customers are your audience and you are the director.
Apr 1, 2010