Training games to boost customer service, according to Customer Think. We all know that customer service as an industry has its share of problems, like any other industry. As a result, there comes a point when inherent flaws require a scapegoat, and

Audi announced pricing and fuel economy figures for the 2014 A6, A7 and Q5 TDI® models, expected to begin arriving at U.S. dealers in late Summer 2013. EPA estimated fuel economy figures for the new clean diesel introductions are as follows: 2014 Au

NHTSA Campaign ID Number: 13V235 Manufacturer: Toyota Motor Engineering & Manufacturing Make / Model Years: LEXUS / 2010 TOYOTA / 2010 Subject: Contaminated Brake Fluid NHTSA Campaign ID Number: 13V234 Manufacturer: Chrysler Group LLC Make / Mode

SOUTHFIELD, MI – Recent analysis of repeat buying behavior from Polk during the first quarter of 2013 finds average new vehicle brand loyalty rates increasing to 51.5 percent, up more than 2 percentage points over the same time period last year. Th

IRVINE, CA – For the second year in a row, KBB.com was awarded Online Auto Shopping Brand of the Year by the 2013 Harris Poll EquiTrend study, announces Kelley Blue Book www.kbb.com, the leading provider of new and used car information. The Har

According to NBC News, Chrysler recalls 630,000 SUVs and Jeeps worldwide. Just two days after refusing a government request to recall 2.7 million older-model Jeeps, Chrysler has decided to do two other recalls totaling 630,000 vehicles worldwide. The

According to The New York Times, rising new car sales have led to cheaper used car prices. This year’s spike in new car sales is good news for used car buyers. As more people opt for new cars, more vehicles will become available on the used car mar

According to the Los Angeles Times, Ford is recalling nearly 390,000 vehicles for fire risk. Ford is recalling nearly 390,000 vehicles in the U.S. for a potential fuel tank leak that could result in a fire. The automaker said the recall affects the F

NHTSA Campaign ID Number: 13V216 Manufacturer: Lotus Cars USA, Inc. Make / Model Years: LOTUS / 2013 Subject: Incorrect Federal Certification Label NHTSA Campaign ID Number: 13V214 Manufacturer: Pierce Manufacturing Make / Model Years: PIERCE / 2007-